Returns & Exchanges
How To Return Or Exchange Merchandise
To begin your FREE return or exchange, visit our returns portal.
We can only accept returns for items purchased on eberjey.com.
Please enter the order number and the order confirmation email or shipping zip code. Then select the item(s) you wish to return. If you would like to exchange the product for a different size, you may select the new size at this time. Alternatively, you can click “Return Item” and select “Store Credit” or a refund to the original form of payment.
Once you click “Submit Return,” you will receive your prepaid FedEx return label. Please affix the label to your package, take the package to the nearest drop off location, and retain a copy of the tracking number for your records. Should you choose to use another trackable shipping method at your own expense, we recommend that you retain a copy of the tracking number for your records.
Please note we cannot be held accountable for packages that are lost in transit. You will receive email confirmation once your return has been processed. If you have chosen a refund, it will be issued to your credit card for the purchase price of the merchandise and any sales tax you may have incurred. Please note we cannot refund shipping charges.
Return Policy
Eberjey.com will gladly accept your return on all unworn merchandise for a refund, exchange, or store credit for 30 days from the original purchase date.
The following items are deemed FINAL SALE and are not eligible for return, exchange, or store credit:
- Opened panties
- Beauty products
- Monogrammed items
- Gift Cards
Merchandise must not be worn, altered, or washed, and must have all tags attached. Make sure to try on any bottoms over underwear, without removing the hygienic liner. Swim bottoms are required to have the original hygienic liner intact and panties cannot be opened. Be mindful of makeup, deodorant stains, animal hair, perfume, or other product stains as this will make your return subject to refusal. Eberjey reserves the right, at its sole discretion, to determine if merchandise is considered in salable condition. Items that are deemed not salable/ non-Eberjey products will be discarded. Eberjey will not send these item(s) back.
In the event of a manufacturing defect, please email us at hello@eberjey.com within 7 days of receiving your order. All warranty claims are barred if the merchandise was subjected to misuse or improper care. If Eberjey determines that any returned merchandise is not defective, the item will not be sent back to you and will be considered a return.
Gift Returns
If you would like to return a gift, please click here.
Please enter the order number and the order confirmation email or shipping zip code. Then select the item(s) you wish to return. If you would like to exchange the product for a different size or item, you may select the new item at this time. Alternatively, you may select “Return Item” and we will provide you with store credit to be used in the future.
Once you click “Submit Return,” you will receive your prepaid FedEx return label. Please affix the label to your package, take the package to the nearest drop off location, and retain a copy of the tracking number for your records. You will receive email confirmation once your return has been processed.
Alternatively, you may return an online purchase from eberjey.com to one of our four Eberjey retail stores. We can only accept online returns for items purchased on eberjey.com. If your item was purchased at an Eberjey boutique, it can only be returned to an Eberjey boutique.