Customer Service

Shipping

$3 standard shipping

We offer $3.00 standard shipping on all US orders, including Hawaii and Alaska.

When you submit an order, we will make all diligent efforts to get your merchandise out to you in a timely manner. Please note once your order ships, no changes can be made to a shipping address.

We ship via USPS and FedEx; please allow 5-7 business days for delivery, excluding holidays. If an item is out of stock at the time you place your order, we will notify you if and when the item will be available.


In a hurry?

For your convenience, we can expedite your order for $17.00 for 2-3 business days delivery or $30.00 for Overnight, excluding holidays. Overnight orders take 1 business day for delivery. Express and Overnight orders are processed the same day, if received by 12PM EST, Monday - Friday. Orders placed after 12PM EST or on weekends will be processed the following business day.


Express Shipping Example

If an order is placed over the weekend, your order will be processed on Monday (holidays excluded). Express orders will then be received on Wednesday or Thursday, and Overnight orders on Tuesday.

For a list of holidays observed by USPS, please see below.

  • January 1 - New Year's Day
  • January 18 - Martin Luther King, Jr. Day
  • February 15 - Washington's Birthday
  • May 30 - Memorial Day
  • July 4 - Independence Day
  • September 5 - Labor Day
  • October 10 - Columbus Day
  • November 11 - Veterans Day
  • November 24 - Thanksgiving Day
  • December 26 - Observance of Christmas Day


International Shipments

Orders placed outside of the U.S. are subject to a flat rate of $30.00. We ship our packages via FedEx or USPS and delivery can take up to 2 weeks. All applicable taxes and duties are the responsibility of the customer. Shipping charges are non-refundable if the package is refused.


Tax

Local taxes, if applicable, will be added to your order.


Returns

Eberjey.com will gladly accept your return on all unworn merchandise, except panties and sale items, for a refund or store credit. In order to protect the personal hygiene of all our customers, we simply cannot accept returns on panties if the packaging has been opened. Please request a Return Merchandise Authorization (RMA) number by following the instructions below and send your return back to us within 30 days of the invoice date. Merchandise must be returned in its original package. If you would like to exchange an item, we kindly ask that you return it for refund or store credit and place a new order.

All sale items are final sale and cannot be returned.

Return for Refund

A refund will be issued to your credit card for the value of the merchandise and any sales tax you may have incurred (Florida residents only). Please note that we cannot refund shipping charges.

How to Return Merchandise

Sign into your account and select the order you would like to return under "Recent Orders." Click "View Order" and select "Return." If you are a guest, please fill in the return form HERE.

Select the required fields "Item," "Quantity To Return," "Resolution," "Item Condition" and "Reason To Return" then click "Submit."

You will receive an email when your return is approved. Returns can be sent via UPS, Federal Express, Express Mail or Priority Mail. Please be sure to include your RMA number in your return package, so we may identify and process it quickly upon receipt. You will be responsible for the cost of shipping merchandise back to us, and we cannot be held accountable for packages that are lost in transit.

Send Returns To:

Eberjey
Attn: RMA Department
3300 NW 41st Street
Suite 1E
Miami, Florida 33142


Price Match Guarantee

We would be happy to match advertised prices from our authorized online retailers at the time of purchase. To request a price match, please email us at order-status@eberjey.com or call us at 1-800-691-9101. Our policy requires the following to verify a price match:

  • Price match must be on merchandise of identical style, color and size advertised as in stock on the retailer's website
  • The retailer's discount must be visible on their website